Frequently asked questions…FAQ

Pricing – Chelley Bean is an Australian website, so all pricing is in Australian dollars. (AUD)

Payment Methods
– We accept Bank deposits and Paypal.

  • Bank Deposits – Bank details will be available in Checkout. Please use “your name” for reference, so I can track your order. Please make payment within 3 days. Your order will be sent once your payment clears.
  • Paypal – We accept Visacard and Mastercard via Paypal. You will be redirected to the Paypal site to securely process your transaction, then redirected back to chelleybean.com. You do not need to be a registered user to use Paypal.

Postage – Chelley Bean uses the table below for postage through Australia Post.

Order TotalPostage Cost
$0.01 - $14.99$2.00 Regular Post
$15.00 - $39.99$7.50 Regular Post
$40.00 - $79.99$10.00 Registered Post
$80.00 and OverFree Registered Post
Express Post$15.00 Express Post

 

Do we ship overseas? Yes, we ship overseas. Please contact me prior to placing an order so we can give you an accurate postage quote to your overseas address. The postage will be added to your order.

Where are we located? All Chelley Bean items are shipped from Brisbane, Qld in Australia.

Do we offer custom orders? Yes, of course. Custom or special orders are welcome. I can put most embellishments on a headband, snap clip or alligator clip. Please email me at michelle@chelleybean.com with your request before you order to check availability and functionality of the design. No extra costs are involved for custom orders. (For example: if you decide to add a flower to a headband it would come under the headband price) Please allow extra time as we may not have supplies in stock and need to order them in to complete your request.

Are our hair accessories handmade? Yes. Due to their handmade nature, Chelley Bean Designs hair accessories are not mass-produced and some designs and/or styles are only available in small quantites.

 

Terms and Conditions

Shipping – The customer is responsible for ensuring we have the correct address prior to shipping. Chelley Bean Designs will always ship to the address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address.

Parcels returned to Chelley Bean Designs after being shipped to your address will not be re-shipped until the address has be correctly checked and reconfirmed. Postage will be charged and needs to be paid for before re-shipping.

Exchanges – Please choose carefully as we do not exchange if you change your mind.

Warranty – Our warranty for each hair accessory is that it is in full working condition and free from defects before time of shipping. If you have received a damaged product, it may be returned within 30 days of original shipping date, in exchange for the same or equal value hair accessory at our own discretion. Chelley Bean reserves the right to restrict or disallow exchanges for any reason.

Privacy Policy – Chelley Bean Designs does not record any of your financial information. All credit card transactions are processed on secure servers. We do not onsell any personal information or email addresses. These addresses are kept by Chelley Bean Designs for marketing purposes when you sign up to the Chelley Bean Designs newsletter.

Disclaimer – Chelley Bean Designs is not responsible for the use or misuse of our products. Any smaller items could be a choking hazard for young children and should be used with adult supervision.

Copyright – All content of the Chelley Bean Designs website is subject to copyright. No part of this website can be reproduced in any form without prior wtitten consent from Chelley Bean Designs.